Privacy Policy

A Sorted Affair ("we," "us," or "our") is a home and estate sorting, decluttering, and organizing business serving Maryland. This policy explains what information we collect, how we use it, and the choices you have. We work inside people's homes and with their belongings, so we take privacy seriously.

1. Information we collect

Information you give us. When you call, text, or email us to ask about services or book a consultation, you may share your name, phone number, email address, the address of the property, and details about your project, timeline, and household. You choose what to share.

Information we encounter during services. Sorting a home means we may see personal items such as mail, financial or medical paperwork, photographs, and keepsakes. We do not collect, copy, photograph, or keep this information for our own purposes. We handle it only as needed to do the work you asked for, and we treat it as confidential.

Photos. We may take photos of a space before and after a project, or of individual items for research and resale guidance. We only use photos of your home or belongings in our gallery, on social media, or in marketing with your written permission (see section 4).

Information collected automatically. Our website does not have an account system, contact form, or payment page. Like most websites, our hosting provider may record basic technical data such as your IP address, browser type, device, and the pages you visit in server logs for security and reliability.

2. How we use your information

• To respond to your questions and schedule consultations
• To plan and carry out your project, and to send estimates, agreements, and invoices
• To make referrals (for example, to auction houses, resellers, or donation sites) when you ask us to
• To keep our business records and meet legal, tax, and insurance obligations
• To protect the security of our website and business

We do not sell your personal information, and we do not use it for advertising profiles.

3. Who we share it with

We share information only when needed and only with:

• Service providers that help us run the business, such as our email provider (Gmail), phone carrier, website host, and any scheduling or payment tools we use. They may use your information only to provide their service to us.
• Referral partners such as appraisers, auction houses, or resellers, but only after you ask for or approve the referral, and only the details needed for it.
• Authorities or advisors when required by law, to enforce our agreements, or to protect safety, rights, or property.

4. Before-and-after photos and testimonials

We will not publish photos of your home, belongings, or family, or quote you by name, without your written permission. When we do publish a project, we crop out or remove faces, documents, addresses, and other identifying details. You can withdraw permission at any time by contacting us, and we will remove the content from our website and social channels going forward.

5. Cookies and third-party content

We do not use advertising or analytics cookies on this website. Please note:

• Google Fonts. Our pages load fonts from Google, which means your browser connects to Google's servers and Google receives your IP address. See Google's Privacy Policy.
• Social media. Our footer links to our Instagram and Facebook pages. If you follow those links, those platforms collect information under their own policies.

If we add analytics or other tools in the future, we will update this policy.

6. How long we keep information

We keep inquiry and client records for as long as needed to serve you and meet legal, tax, and insurance requirements, then delete or securely dispose of them. Ask us at any time if you would like your information deleted sooner.

7. Security

We use reasonable safeguards, such as password-protected devices and accounts, and we limit who has access to client information. No method of storing or transmitting information is completely secure, so we cannot guarantee absolute security. Please avoid emailing sensitive information such as Social Security numbers or bank details. We will never ask for them by email.

8. Your choices and rights

You may ask us to tell you what personal information we hold about you, correct it, or delete it, and you may ask us to stop contacting you. Contact us using the details below and we will respond within a reasonable time. Maryland and other states have consumer privacy laws that give residents certain rights; as a small local business we honor reasonable requests regardless of whether those laws apply to us.

9. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

10. Links to other sites

Our website may link to other sites. We are not responsible for their content or privacy practices.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed. Continued use of our website or services after an update means you accept the revised policy.

12. Contact us